If there’s an unfamiliar charge from Apple on your credit card or bank statement, it could be an Apple ID purchase – check your purchase history or subscribed services to figure it out.
Possible explanations could include someone using your account to make purchases without your knowledge, or you might need to check whether anything you no longer subscribe to hasn’t been canceled by mistake.
Sign in to your Apple account.
If an Apple com charge appears on your credit or debit card statement, this could indicate someone has gained access to your account – possibly a family member if Family Sharing has been activated, or it could even be an attacker using stolen card details to use your Apple ID to make iTunes and App Store purchases.
If your card requires a password to gain entry, changing the Apple ID password could help protect against identity theft. Furthermore, reviewing past purchases lets you see who has accessed your account.
As part of your purchasing history review, comparing what was purchased with what appears on your card or bank statement is a good idea. If there’s anything unfamiliar there, contact Apple Support so they can investigate further and identify its purpose.
Check your purchase history.
If an unknown app store or iTunes purchase appears on your credit or debit card statement, check its Apple Purchase History to compare. All purchases made with an Apple ID, including apps, songs, movies, TV shows, books, and iCloud storage space, will be listed for easy comparison.
Check Your Purchase History in the App Store from your iPhone, iPad, or Mac.
If the purchase you don’t recognize doesn’t appear in your Purchase History, someone else could have used your Apple ID to make purchases, or an automatic renewal occurred – you can cancel this subscription from within Apple Subscriptions if this is the case. Before filing a fraud chargeback with your bank, however, many accounts associated with chargebacks become locked accounts.
Check your subscriptions
When you notice an Apple charge on your bank statement, it is essential that you first verify its legitimacy. A charge may have slipped under your radar, or it could be an ongoing subscription such as iCloud storage or third-party apps that you forgot about – both can be managed easily in Settings by tapping “List Subscriptions.” At the same time, you can also manage them within App Store on iOS devices.
Check your transaction history regularly to see what purchases have been made, enabling you to compare this against charges on your credit card or bank statement. An unexpected charge may indicate someone in your household has gained access to your Apple ID and has been using it to purchase apps or content, mainly if your Family Plan includes children sharing devices.
Contact Apple Support
Apple produces some of the most reliable consumer hardware available today, but even top products need help occasionally. When that’s the case, Apple provides outstanding customer support with easy ways to contact a technician online or over the phone.
The Apple Support app lists all devices registered to your account at the top of the screen. It allows you to select an issue, such as messaging or Apple Music, from which to choose an issue-focused category of support articles, chat sessions, or telephone support sessions with an Apple expert.
If you prefer communicating directly with an Apple representative, their app often provides that option in various countries. Most issues can be resolved quickly over chat; you can easily share files and screenshots with support personnel. This process typically takes no more than two minutes – though more complex issues may require longer.
